Apply for Police Clearance Certificate (Good Conduct) in Kenya – Online Support Service

Obtaining a Police Clearance Certificate (Good Conduct) is required for jobs, tenders, visas, travel, foreign residency, internships, schools, and security passes. However, the application process can be confusing — especially when dealing with eCitizen errors, payment steps, biometric appointment booking, and follow-up.

We make the process simple, guided, and stress-free.

What We Do

Our team assists you with:

• eCitizen account creation & verification (if needed)
• Police Clearance application submission
• Payment guidance for the processing fee
• Scheduling your biometric fingerprint appointment
• Real-time status tracking
• Notification when your certificate is ready for download

What You Receive

• Professional assistance
• No portal errors
• No confusion
• Proper document preparation
• Clear instructions for fingerprinting

Who This Service is For

✅ Job Seekers
✅ Students
✅ Visa Applicants
✅ Travelers
✅ NGO / UN / Security Clearance Applicants
✅ Employers conducting staff screening

🎯 BENEFITS (Value Proposition Highlights)

• 100% Online Assistance + Human Support
• Faster application processing
• No trial & error on eCitizen
• We guide you step-by-step
• WhatsApp help throughout

📦 WHAT YOU WILL NEED TO PROVIDE (Customer Instructions)

• Clear ID photo (front side only)
• Clear Passport size photo
• Active phone number
• Personal email
  (We can help create or recover eCitizen accounts if needed.)

🔄 PROCESSING TIME (Include on Product Page)

• Application Filing: Same Day
• Biometric Appointment: 1–7 days, depending on county
• Certificate Processing: 3–21 business days depending on DCI workload

Definitions of the various applications

Frequently Asked Questions - FAQs

1. How long does a Good Conduct Certificate take?
Typically 3–21 working days after biometric capture. Processing time varies based on DCI queue.

2. Do I still need fingerprint biometrics?
Yes. Every applicant must visit a DCI-approved center for fingerprint capture.

3. Can you do the fingerprinting for me?
No, fingerprinting is done by DCI / Police stations. We assist with scheduling.

4. Do I need to visit Nairobi to apply?
No. Fingerprint centers exist in most counties.

5. What if I don’t have an eCitizen account?
We will create or recover one for you.

6. Do you guarantee approval?
We guarantee correct application submission. Approval is done solely by the DCI.

7. Do you offer refunds?
If work has already begun (application submitted), service fees are non-refundable, as per our digital services policy.

Refunds & Service Terms

1. This service provides application preparation, filing, appointment scheduling, and support assistance.
2. We do not issue the certificate ourselves nor influence government approval.
3. Service fees become non-refundable once the application is submitted.
4. Customers must attend fingerprinting to complete the process.