Last Updated: 01 November 2025
1. Introduction
Welcome to Benda Online (“we,” “our,” “us”), accessible at https://bendaonline.co.ke. We specialize in selling digital services and products. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or purchase our products. We are committed to protecting your privacy and handling your data in an open and transparent manner.
2. Information We Collect
We collect various types of information for different purposes to provide and improve our service to you.
a. Personal Data: While using our service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you (“Personal Data”). This may include, but is not limited to:
* Email address
* First name and last name
* Phone number
* Address, State, Province, ZIP/Postal code, City
* Cookies and Usage Data
b. Usage Data: We may also collect information that your browser sends whenever you visit our website or when you access the service by or through a mobile device (“Usage Data”).
* This Usage Data may include information such as your computer’s Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
* When you access the service by or through a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers, and other diagnostic data.
c. Transaction Data: When you purchase digital products or services from us, we collect information related to your transactions, including products purchased, payment method (though we do not store full credit card numbers, which are handled by our secure payment processors), and transaction amount.
d. Marketing and Communication Data: We may collect your preferences in receiving marketing from us and our third parties and your communication preferences.
3. How We Collect Your Information
We collect information in several ways:
- Directly from You: When you register for an account, make a purchase, subscribe to our newsletter, fill out a form, or communicate with us directly.
- Automatically: As you navigate through the site, we may use technologies like cookies, web beacons, and similar technologies to collect Usage Data.
- From Third Parties: We may receive information about you from third-party service providers (e.g., payment processors, analytics providers).
4. Use of Your Data
Benda Online uses the collected data for various purposes:
- To provide and maintain our service, including processing your orders for digital products and services.
- To notify you about changes to our service.
- To allow you to participate in interactive features of our service when you choose to do so.
- To provide customer support.
- To gather analysis or valuable information so that we can improve our service.
- To monitor the usage of our service.
- To detect, prevent, and address technical issues.
- To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those that you have already purchased or inquired about, unless you have opted not to receive such information.
- To fulfill any other purpose for which you provide it.
5. Disclosure of Your Data
We may disclose your Personal Data in the following situations:
- With Service Providers: We may share your data with third-party companies and individuals that facilitate our service (“Service Providers”), provide the service on our behalf, perform service-related services, or assist us in analyzing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- For Business Transfers: If Benda Online is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
- For Legal Requirements: We may disclose your Personal Data in the good faith belief that such action is necessary to:
- Comply with a legal obligation
- Protect and defend the rights or property of Benda Online
- Prevent or investigate possible wrongdoing in connection with the service
- Protect the personal safety of users of the service or the public
- Protect against legal liability
- With Your Consent: We may disclose your personal information for any other purpose with your consent.
6. Transfer of Data
Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside Kenya and choose to provide information to us, please note that we transfer the data, including Personal Data, to Kenya and process it there.
Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.
Benda Online will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.
7. Security of Your Data
The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.
8. Data Retention
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period, except when this data is used to strengthen the security or to improve the functionality of our service, or we are legally obligated to retain this data for longer periods.
9. Your Data Protection Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your Personal Data:
- The right to access: You have the right to request copies of your personal data.
- The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
- The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
- The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
- The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
- The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
- The right to withdraw consent: You also have the right to withdraw your consent at any time where Benda Online relied on your consent to process your personal information.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at support@bendaonline.co.ke.
10. “Do Not Track” Signals
We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
11. Cookies
We use cookies and similar tracking technologies to track the activity on our service and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyze our service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.
Examples of Cookies we use:
- Session Cookies: We use Session Cookies to operate our service.
- Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
- Security Cookies: We use Security Cookies for security purposes.
12. Payments
We use third-party payment processors for all purchases made through our website. We do not store your full payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.
The payment processors we work with are:
- [List your payment processors here, e.g., M-Pesa (for Kenya), PayPal, Stripe, etc. and link to their privacy policies if possible]
13. Links to Other Sites
Our service may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.
We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
14. Children’s Privacy
Our service is not intended for anyone under the age of 18 (“Children”).
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
15. Logos and Trademarks Usage Acknowledgement
All logos, trademarks, and brand names displayed on this website are the registered property of their respective owners and institutions. They are used herein strictly for identification and descriptive purposes only, to help customers recognize the relevant services. We do not claim any ownership or affiliation unless explicitly stated.
16. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.
We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the “Last Updated” date at the top of this Privacy Policy.
You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
17. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By visiting this page on our website: https://bendaonline.co.ke/contact-us
By email: support@bendaonline.co.ke]
